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Contact Information

Phone

+39 391 144 4731

Email

info@risiviandco.com

Address

Via Della Fontanella di Borghese, 41 Rome 00186

Schedules

Tuesday - Saturday 11:30 a.m. - 7:00 p.m.

Contact Form

Our Services

Jewelry Restyling

Rhodium plating

Polishing

Personalized jewelry

Made to Measure (Rings, Bracelets and Necklaces)

Free Shipping

Personalized necklaces

Gemstone Embedding

Customized Bracelets

Custom Live Drawing

Frequently Asked Questions

Welcome to our FAQ section, where you will find answers to common questions about our jewelry and services. We are here to help you with information about ordering, customization, jewelry care, and shipping. If you don't find what you're looking for, don't hesitate to contact our customer service team, always ready to provide you with assistance and support. Your satisfaction is our priority!
What is the delivery time for domestic shipments?
Prompt delivery products are entrusted to the express courier within 48hours working hours following the receipt of the balance (excluding holidays and pre-holidays), except for delays due to the carrier itself and not attributable to Risivi & Co. and except in case of accident or force force majeure. The products are packaged in special packaging that guarantees the total integrity of the jewelry and its packaging; for domestic shipments, generally, delivery to the customer takes place within 5 (five) working days starting from the day after the shipment. The above timings are to be considered entirely indicative as they depend exclusively by the express carrier. Delays in delivery may occur due to bad weather, strikes and/or areas of inconvenient delivery and islands. Regarding the creation of custom jewelry (not in prompt delivery) will be the our customer service department to bring you up to speed on: waiting times for the creation of the jewelry(s), estimate(s) and related processing and shipping step(s).
Prompt delivery products are entrusted to the express courier within 48hours working hours following the receipt of the balance (excluding holidays and pre-holidays), except for delays due to the carrier itself and not attributable to Risivi & Co. and except in case of accident or force force majeure. The products are packaged in special packaging that guarantees the total integrity of the jewelry and its packaging; for international shipments, the delivery time to the customer vary depending on the country receiving the shipment, on average 10 (ten) days working days starting from the day after shipment. The above timelines are to be considered entirely indicative as they depend exclusively on the express courier company. Delays in delivery may occur due to bad weather, strikes and/or areas of inconvenient delivery and islands. Regarding the creation of custom jewelry (not in prompt delivery) will be the our customer service department to bring you up to speed on: waiting times for the creation of the jewelry(s), estimate(s) and related processing and shipping step(s).
Shipments are all strictly insured for the full value of the product at no any additional cost to the customer. Upon delivery we recommend the immediate verification of the contents of the package and the prompt reporting of any damages and/or anomalies to the contact details given in this document or as illustrated in the relevant delivery note. The purchaser may, in any case, refuse to accept the package if visibly damaged.
Once the purchase is completed, the customer will be constantly updated throughout the transaction. From the moment the order is received until it is entrusted to the express carrier. The product tracking code will allow the tracking and movement of the shipment to be followed online.

For purchases made online or otherwise concluded remotely, the consumer customer can exercise the right of withdrawal within 14 days from the date of receipt of the product, without providing any reason, as provided by the Consumer Code.

To return an item, please contact Risivi & Co. Customer Service via WhatsApp at 333 8754481, Monday through Saturday, from 12:00 p.m. to 7:00 p.m., excluding holidays, according to the Italian time zone.

After communicating your withdrawal, the product must be returned within the following 14 days, following the instructions provided by Customer Service. The direct costs of the return shipping are at the customer's expense.

The jewelry must be returned with its packaging, certificates, and accessories. The customer is responsible for any decrease in value caused by handling beyond what is necessary to verify the product's characteristics.

The refund will be issued via the same payment method used for the purchase. Risivi & Co. may withhold the refund until the product is received or until proof of shipment is provided.

The right of withdrawal does not apply to jewelry that is custom-made or clearly personalized according to the customer's specific requirements.

Examples include custom-made jewelry, items with personalized engravings, products modified from the original design, and unique pieces developed based on a customer-approved project.

Exclusion from the right of withdrawal does not affect the legal warranty in the event of non-conformity defects.

Yes. All Risivi & Co. jewelry purchased by consumers is covered by the statutory warranty of conformity for 2 years from the date of delivery, in accordance with Italian and European regulations.

The warranty covers any original manufacturing defects or non-conformity of the jewelry with the declared or agreed-upon characteristics. It does not cover normal wear and tear, accidental damage, improper use, lack of maintenance, or repairs carried out by unauthorized laboratories.

Custom-made and personalized jewelry is also covered by the legal warranty, although it is excluded from the right of withdrawal.