What is the delivery time for domestic shipments?

Products ready for shipment are handed over to the express carrier within 48 business hours of receipt of the balance (excluding holidays and days preceding holidays), except for delays caused by the carrier itself and not attributable to Risivi & Co., and except in cases of unforeseeable circumstances or force majeure. Products are packaged in special packaging that ensures the jewelry and its packaging remain completely intact; for domestic shipments, delivery to the customer generally occurs within 5 (five) business days starting from the day after shipment. The delivery times listed above are to be considered purely indicative, as they depend exclusively on the express courier. Delivery delays may occur due to inclement weather, strikes, and/or remote delivery areas and islands. Regarding the creation of custom jewelry (not in stock), our customer service team will inform you of: the lead time for the creation of the jewelry, the quote(s), and the related production and shipping steps.

What is the delivery time for international shipments?

Products ready for shipment are handed over to the express carrier within 48 business hours of receipt of the final payment (excluding holidays and days preceding holidays), except for delays caused by the carrier itself and not attributable to Risivi & Co., and except in cases of unforeseeable circumstances or force majeure. Products are packaged in special packaging that ensures the jewelry and its packaging remain completely intact; for international shipments, delivery times to the customer vary depending on the destination country, averaging 10 (ten) business days starting from the day after shipment. The delivery times listed above are to be considered purely indicative, as they depend exclusively on the express carrier. Delivery delays may occur due to inclement weather, strikes, and/or remote delivery areas and islands. Regarding the creation of custom jewelry (not in stock), our customer service team will inform you of: the lead time for the creation of the jewelry, the quote(s), and the relevant production and shipping steps.

Is the shipment insured?

Shipments are all strictly insured for the full value of the product at no additional cost to the customer. Upon delivery, immediate verification of the package contents is recommended, along with prompt reporting of any damage and/or anomalies to the contact details provided in this document or as illustrated on the delivery note. The buyer may, in any case, refuse to accept the package if it is visibly damaged.

How can I keep track of the shipment?

Once the purchase is complete, the customer will be constantly updated throughout the entire transaction. From the moment the order is received until it's handed over to the express courier. The product's tracking code will allow online monitoring of the shipment's route and movements.

How can I return an item?

If you are not satisfied with the item you received, you may exercise your right of withdrawal, in accordance with Directives 97/7/EC and 2011/83/EU (the right to freely change your mind about the contract you signed), no later than 14 (fourteen) days from receipt of the product(s), for any reason and without providing a justification. To make a return, you must contact the WhatsApp number 333 8754481 between 12:00 PM and 7:00 PM, excluding holidays (Italian time zone). Once the return is received, Risivi & Co. reserves the right to refuse the product if it is damaged, tampered with, or otherwise altered. The customer is responsible for the return shipping costs, which will be communicated by Risivi & Co. and will include shipping and insurance for the jewelry item(s). The refund, net of return shipping costs, will be issued via the original payment method.

What products are excluded from the right of withdrawal?

Products that are not in stock, custom-made, or personalized to the customer's specifications cannot be returned. For any other doubts or questions, you can contact Customer Service at the WhatsApp number. +393911444731 From Monday to Saturday from 12:00 PM to 7:00 PM (Italian time zone).

€500 Panther Gift Card

Name: Panther Gift Card
Brand: Risivi & Co
SKU: gift02
Price: 500 EUR
Availability: InStock
Rating: 5 (1 reviews)

Description

The Gift Card Gift Card Panther it has a value of € 500 and can be used on all Risivi & Co. creations

How It Works

It applies both to ready-made pieces and to custom-commissioned jewelry: in this second case, the amount is deducted from the total, and the rest is defined when the piece is designed.

The recipient can book a private online video consultation or an appointment at the Boutique, and decide with us what to do there—which is generally how custom-made pieces are created.

The panther

Every gift card in the series features a different animal. The panther is the one on the Panther Gift Card.

The Artistry of Risivi & Co

Our creations are handcrafted in our Rome workshop, from the selection of the stones to the final assembly. This is why, for a custom piece, the timeframe is defined together with the project, and not beforehand.

Would you like more information about purchasing or commissioning a custom piece? Book a private online video consultation or an appointment at our Risivi & Co. Boutique.